Agora Financial Opens Customer Care Center in Hunt Valley, MD
BALTIMORE, MD (April 4, 2019) — On December 1, 2018, Agora Financial LLC, a financial research firm that provides independent economic commentary, analysis and education through print issues, online publications, videos, and conference calls, opened its new customer care center. Located in Hunt Valley, MD, the 14,000-square-foot facility features a state-of-the-art call center, large cafeteria, game room and capacity to support more than 100 workstations.
The call center was the culmination of months of planning by a team focused on one goal — to provide world-class support for Agora Financial customers. Since opening the new center, Agora Financial has created and filled over 30 customer support and telephone sales jobs.
“The past three months have been an exciting time for Agora Financial. We are growing and are actively looking to fill even more roles,” said Brad Anderson, director of customer communications. “We are looking for highly motivated individuals who are committed to helping our subscribers.”
The explosive growth of Agora Financial and the commitment to meeting and exceeding the diverse needs of a growing customer base were two of the driving factors that fueled the project. The Hunt Valley office was designed with the future in mind and is spacious enough to support current and future needs of the business.
The fully renovated space features an open floor plan that encourages collaboration amongst different support teams. New and old employees alike are trained in the five training rooms. In addition to the five training and meeting rooms, the Hunt Valley location features a high-tech conference room, a reception area and foosball and Ping-Pong tables for employee activities.
“Our roots are in the Baltimore area and the opening of this facility strengthens our ties to the community while continuing to provide best-in-class customer support to our subscribers,” said Michael Pizzo, managing director of Agora Financial.
About Agora Financial
Agora Financial provides independent economic commentary, analysis and education through print and online publications, videos, online seminars, conference calls and more. Agora Financial was a finalist for the Baltimore Business Journal’s Best Places to Work 2016 and placed in the Baltimore Sun’s Top Workplaces Rankings for 2016 and 2017 in the Small-Sized Workplaces category. Agora Financial writers have been featured by The Wall Street Journal, The Economist, CNBC, Fox Business News, Reuters, Bloomberg, U.S. News & World Report, Financial Times, The Washington Post, San Francisco Chronicle, Los Angeles Times, The Daily Telegraph and many more. Learn more about Agora Financial at www.agorafinancial.com and follow them on Twitter, Facebook and LinkedIn.