You’ve got questions. Our customer care center has the answers.
To help you get started, we’ve complied a list of the most frequently asked questions we receive, and the answers to those questions. Chances are that more than 80% of your questions can be answered by accessing the FAQ link above.
We’ve also complied an investing glossary for you. Feel free to access it for quick, easy definitions to all of the hardest to understand terms.
If you still have questions after accessing the FAQ and Glossary sections above, feel free to drop us an email by clicking on the Email Form link. We try our best to respond to all e-mails within 48 business hours.
If you misplaced, or can’t remember your password, please click here. You will be asked to provide the username or e-mail address associated with your account.
Watch Our New Website Tutorial Video:
If you have any questions about how to access your subscriptions, or use the features of our website, please view our short tutorial video here . It will show you how to access the main Agora Financial website, and your individual subscription’s content — including Latest Issues, Special Reports, Alerts and Portfolios.
Agora Financial Customer Service Mission Statement
As a customer service team, we strive to effectively address the needs of our customers through respectful and open communication. We aim to empower our customers to take control of their financial endeavors and to help them realize their investment goals. Through these efforts, we build upon and share Agora Financial’s innovative ideals.
- We will do this by answering every e-mail, phone call, and any other form of communication with a smile.
- We will use resourcefulness, creativity, and problem-solving, to help customers get the most out of our services.
- We will provide customers with up-to-date and honest information.
- We will work with Agora Inc. and all our divisions to ensure our customers get the investment research they desire, while simultaneously maintaining our own identity and focus.
Frequently Asked Questions
How do I log in to the website?
Agora Financial requires all subscribers to log in to the website using a valid username and password. You will receive a confirmation email containing a temporary username and password within a few hours after you purchase a subscription. The temporary ID's will allow you instant access to the subscription until your permanent username and password are available. Your permanent username and password will be located at the bottom of your first emailed alert. It'll look something this: customer number: 12345678 username: DOE12345 password: 12345 This username and password combination is case-sensitive so make sure you enter the username and password EXACTLY as they appear at the bottom of your email alerts. If you have misplaced or cannot locate your log-in information, please call our customer service at (800) 708-1020 or email us at customerservice@agorafinancial.com. Please allow a 24 to 48 hour response time on all email requests
What do I do if I forgot my password?
If you misplaced, or can't remember your password, please click here. You will be asked to provide the username or e-mail address associated with your account.
Can I speak to the editor about a certain question or concern that I have?
We appreciate your constructive feedback and questions regarding our services. Agora Financial is constantly trying to form our services to best suit the needs of our customers. Your questions and concerns are fundamental tools that enable us to cater to those we serve. Any comments or questions should be sent to Customer Service via email so that they can be forwarded to the appropriate Publication Manager for further handling. Please note, however, that while we are happy to assist you, the Securities and Exchange Commission prohibits us from answering any questions that may require a response that might be deemed as personal investment advice.
My permanent logins are not working. Help!
Please contact our customer service department at (800) 708-1020.
Can I change my username and password?
Absolutely. Please contact our customer service department at (800) 708-1020 and we can make the necessary updates for you. You can also make changes via fax at (410) 864-1650 or via email. Please allow a 24 to 48 hour response time on all email requests.
What are “cookies”?
Cookies are most commonly used to track web site activity. When you visit a particular website, the server that hosts that website sends a cookie to your browser that acts as an identification card. Upon each return visit to that site, your browser passes that cookie back to the server. In this way, the server can gather information about which web pages are used the most and which pages are gathering the most repeat hits.
What if I receive the error message “cookies must be enabled”?
Follow the directions below: Internet Explorer 6.0 1) Click the TOOLS button 2) Click INTERNET OPTIONS 3) Click the PRIVACY TAB 4) Go to the bottom and click the EDIT button 5) Add www.agorafinancial.com 6) Click ALLOW 7) Try to login again. You will not need to close the browser.
How can I update my contact information?
To make changes to your contact information you can either call our customer service department at (800) 708-1020. If you prefer you can also send your updates via fax at (410) 864-1650 or via email. Please allow a 24 to 48 hour response time on all email requests.
I’m having trouble understanding a certain investment term. What should I do?
Try looking up the term in question in Investopedia, a free financial encyclopedia. If you still don't understand the term, please call our customer service department at (800) 708-1020 or email us. Please allow a 24 to 48 hour response time on all email requests.
I don’t have a broker. Where can I find one?
Due to SEC regulations Agora Financial cannot recommend or back any particular brokers. A select few of our subscriptions include a list of recommended brokers. If you need help finding a broker that fits your investment style, the free resources provided by Yahoo! Finance is a good place to start.
How much money should I invest?
The Securities and Exchange Commission regulates the financial publication industry. Due to regulations enforced by this agency, we are prohibited from providing our customers with personalized investment advice. Because we are financial journalists, not advisors or brokers, newsletters and investment advisories should never be interpreted as personalized investment advice. Any decisions related to investment amounts should be left entirely up to you and your broker.
What’s the difference between an investment advisory and a newsletter?
Simply put, an investment advisory is an email-only service while a newsletter can be delivered by both email and postal mail. Our advisory services require frequent and time-sensitive updates that if sent by mail might become worthless. Our newsletters concern less time-sensitive information and can be safely sent via mail without a significant concern that the information will become outdated before it reaches you.
What is the difference between the Agora Financial Reserve and Agora Financial Resource Reserve?
The Agora Financial Reserve is a VIP membership that includes all of the Agora Financial publications with the exception of the Bulletin Board Elite and the Richebacher Letter. The Agora Financial Resource Reserve is a VIP membership that includes Energy and Scarcity Investor, Resource Trader Alert and Outstanding Investments.
But I thought the Reserve membership included everything that you offer…
The Bulletin Board Elite is not included in the Reserve because the stocks in the portfolio are too thinly traded. If Agora Financial were to include the Reserve subscriber base in this service, the impact would manipulate the stock prices too drastically.
Too many buyers combined with too few stock shares trading can result in artificial price swings. As exclusive as the Reserve is, the editorial staff of the Bulletin Board Elite maintains a strict limit on the number of subscribers to avoid these swings.After I pay the initial subscription fee for a lifetime membership, what is my financial obligation to Agora Financial?
All of our VIP lifetime memberships include an annual maintenance fee that covers the administrative cost of maintaining your account as well as the cost of newsletter mailings, the Agora Financial Reserve book kit, and attendance at our annual Symposium. This fee is assessed on the anniversary of your original start date.
When will I receive my first issue?
If the publication you are subscribed to sends out mailed monthly issues, your first mailed issue will be delivered one month after your subscription start date. Emailed alerts are usually received about one week after your subscription order is processed.
Will I be notified when my subscription has ended?
Yes, renewal notifications are sent via email and postal mail unless you specifically ask not to be notified.
Do all Agora Financial subscriptions have an auto-renew option?
Yes, all subscriptions can be placed on automatic renewal with a valid credit card. Auto-renewal rates are typically discounted from normal subscription rates.
I am not receiving any mail or email what do I do?
Not every subscription we offer sends issues via postal mail. If you are subscribed to a newsletter and you are not receiving mailed issues, please either call or email us.
I only read your email alerts. Can I go paperless?
Yes. At any time you can have your method of delivery changed to email only by calling (800) 708-1020 or by emailing your request.
I live outside the United States. Can I still subscribe to your services?
The major hurdle to being a foreign investor following our advisories is taking action on our recommendations. As long as your broker can make the trades we recommend, you shouldn't have a problem participating in our services. All of our offerings come with full money back guarantees so you can try them risk-free. Below is a list of international brokers. Please be advised that is only a list - we do not recommend or back any particular broker. International Asset Advisory 1-800-432-4402 Jefferies & Co. 1-212-284-2095 Merrill Lynch 1-800-937-0409 Man Financial 1-800-560-5850
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Contact Information
The Agora Financial Customer Service Department is open Monday through Friday, 9 a.m.-5 p.m. EST. Please feel free to contact us, should you have any questions or concerns regarding your account, billing, navigating our website, product information or any related topic.
Contact Information
Phone #: 1-800-708-1020
International Phone #: 410-454-0499
Fax Line: 410-864-1650
E-mail: customerservice@agorafinancial.com
Mailing Address: 808 St. Paul St. Baltimore, MD, 21202
Please note: Any requests received after business hours will be addressed by one of our customer service specialists in the order that they are received. Also, our company does observe all major holidays and our offices are closed during those times. We make every attempt to answer all e-mails promptly, however please allow some time for processing your request.
DISCLAIMER: Any and all communications from Agora Financial LLC employees should not be considered personalized investment advice. Although our employees may answer your general customer service questions, they are not licensed under securities laws to address your particular investment situation. No communication by our employees to you should be deemed as personalized investment advice.
